International shipping

The cost of transport and the delivery time depends on the weight and the place of delivery.

You can check this information directly in your shopping bag.

We do not deliver to PO Boxes.

We emphasize that bulky or excessively heavy orders (eg diapers, pads, large coffrets, etc.) are subject to consultation and analysis of shipping feasibility.

If your order is not within the weight and volume parameters imposed for each modality, our customer support team will contact you for more information and help.

 

Delivery time

Your order will be shipped as soon as all items are available.

When all items are in stock, orders are shipped the same day, or the next day depending on the time and payment method chosen. Otherwise, they will be shipped within the maximum period indicated in the out-of-stock items.

Orders are processed on working days of the Portuguese national calendar. Orders for delivery in Mainland Portugal processed before 15:00 GMT are usually shipped the same day. When processed after this time, they are shipped the next business day.

Delivery times can be extended in periods of high flow of objects, as is the case of holiday periods, Christmas and Black Friday.

Situations of retention of orders at customs for inspection, exceptional situations of airspace restriction, pandemic or other similar and unavoidable situations, can affect delivery and/or return times.

 

International customers

We ship worldwide. If you cannot find your country in the list of countries on the shopping bag, please contact us and ask for a quote.

SweetCare is governed by the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of substances that are not authorized to be marketed at the place of delivery. In these cases:

If the shipment is made via Portuguese Post and is automatically returned, for reasons of not authorizing the entry of the goods in the country of destination, after receiving the returned order in our store, we will refund the value of the products deducted of any Portuguese customs fees. applied, in the form of a discount voucher.

If the shipment is carried out by express courier, the return of the order implies a charge to the customer (transport + possible customs fees for imports in Portugal). If the value is accepted, it is deducted from the refund value of the products in the order (via discount voucher). If the value is not accepted, or we do not receive a response, in a timely manner (within 3 working days), SweetCare reserves the right not to take over the collection of the order, choose to abandon the order by the carrier (destruction of the same) and , consequent non-refund of any amount to the customer.

For reasons of customs performance, in some exceptional destinations, the possibility of opting or not for the return is only given. It is automatically carried out and the cost is borne by our customer.

For shipments by express mail, the postage value indicated on the shopping bag is only indicative. This value is only confirmed at the conclusion of your order, after entering the delivery address.

After the order is dispatched, situations in which the address needs to be changed due to insufficient/incorrect address or different from the one initially requested, imply the charge of a fixed amount of €12 to the customer.

Although infrequent, in specific cases, the customer may have to go to the nearest post office to pick up the order.

 

Tracking

As soon as we ship your order, you will receive by email the tracking number that will allow you to follow the delivery status.

 

Safe

All shipments are covered by insurance against loss. In case your order is lost, SweetCare will refund the entire order or make a second shipment at no additional cost. The order can only be considered lost after confirmation by the carrier.

 

Customs Duties and Taxes in the European Union

No additional taxes or customs duties are charged for items that are shipped to European Union countries. Item prices and shipping costs include VAT and are therefore listed as gross prices.

 

Customs Duties and Taxes OUTSIDE THE EUROPEAN UNION

All taxes, customs duties and customs fees resulting from shipment are the responsibility of the customer. All items are shipped DDU – Delivery Duties Unpaid.

In addition, any additional fees or shipping costs not previously authorized will be deducted from the customer's refund.

The following countries are members of the European Union:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus.