When can I return or exchange an item?

Returning an item is quick and easy. You just have to ensure that the item meets the following conditions:

Within a maximum period of 90 days from the date of purchase;

The article has never been used and is in its original condition.

We do not exchange or return orthopedic products or underwear.

 

Do I have to pay anything to return or exchange the item?

In the case of returning items that do not show any manufacturing defects, the cost of return is the responsibility of the buyer.

How do I return or exchange an item?

1. Send an email to support@sweetcare.pt to request a return

2. In this e-mail informs:

- Bill number

- Description and reference of the item(s) to be returned

- Amount you want to return

- Reason for return

3. You will receive an email from our customer service and, in case of approval, you will receive an email validating this return, which must accompany the returned item(s).

Returns made without prior express authorization (via email) may not be accepted.

Returns must be sent to:

SweetCare | Product return
Rua Doutor Eduardo Santos Silva 261, AQ1
4200-283 Porto - Portugal

4. The refund will be made using the same payment method used in the original order or via a discount voucher, as soon as the return is received and validated in our warehouse.

Note: if there is any inconsistency in the items received in our warehouse, our Customer Support team will contact you.

IMPORTANT - For returns from countries outside the European Union:

1. Send an email to support@sweetcare.pt to request a return

2. In this e-mail informs:

- Bill number

- Description and reference of the item(s) to be returned

- Amount you want to return

- Reason for return

3. You will receive an email from our customer service and, in case of approval, you will receive an email validating this return.

All fees and customs duties resulting from the return are the responsibility of the buyer. Any additional fees or transportation costs not previously authorized will be deducted from the refund.

Returns made without prior express authorization (via email) may not be accepted and have a fixed cost plus €3 handling cost.

 

REFUNDS

When returning items, will I receive the shipping costs?

When returning the entire order, the total value of your order will be refunded, excluding shipping costs (unless the return is motivated by non-conformities of the article).

When returning the order in part, the amount corresponding to the item(s) returned from your order will be refunded, excluding shipping costs (unless the return is motivated by non-conformities of the item).

Refunds are made after good reception of the item(s), which implies their verification and acceptance.

If the delivery of the order to the customer is not successful due to lack of cooperation on the part of the customer (wrong telephone number, wrong address, absence at the address, non-compliance with local legislation, etc.), it will be returned to SweetCare with expenses borne by the customer (including any fees and customs duties). These fees will be deducted from any refund.

 

EXCHANGES

Unfortunately, we cannot process direct exchanges for items purchased online and returned to our warehouse. You will have to return the item(s) for a refund and make a new purchase in our online store for the alternative item.